Trustpilot integration

What Trustpilot is

Trustpilot is a consumer reviews platform that collects post-purchase service reviews at the brand level, providing a public reputation signal and a TrustScore that merchants can surface on their storefront and in paid advertising.

How we integrate Trustpilot with Shopify

Trustpilot connects to Shopify via its App Store app, which triggers automated review invitation emails after fulfilment events. Ecom Majesty's work centres on configuring the invitation timing and template to align with the brand's post-purchase email programme, adding the Trustpilot TrustBox widget to key storefront placements (homepage, cart, checkout header), and ensuring the widget's script loads in a way that is compatible with the store's Content Security Policy and consent management setup. Where the brand uses a third-party email platform like Klaviyo, Ecom Majesty can route invitation sends through that tool instead to consolidate deliverability and branding.

What the work involves

• Invitation timing and template configured to align with the brand's post-purchase email programme.
• TrustBox widget added to key placements — homepage, cart, checkout header.
• Widget script loaded compatibly with the store's Content Security Policy and consent management.
• Invitations optionally routed through Klaviyo to consolidate deliverability and branding.