Zendesk integration

What Zendesk is

Zendesk is a customer service platform that consolidates support interactions from email, live chat, phone, and social channels into a unified agent inbox, augmented by automated ticket routing, AI-powered chat responses, a self-service knowledge base, and CRM-level customer interaction history.

How we integrate Zendesk with Shopify

The Zendesk for Shopify app links the two platforms natively, surfacing order details, tracking information, and customer purchase history directly inside Zendesk tickets so support agents do not need to context-switch. Ecom Majesty configures this connection, sets up ticket routing rules and SLA policies, and implements the Zendesk Web Widget on the Shopify storefront for live chat and contact form access. Where clients also need order-management actions from within Zendesk (issuing refunds, editing orders), Ecom Majesty builds or configures a Zendesk app extension that posts back to Shopify's Admin API. For merchants with a knowledge base, Ecom Majesty structures the Zendesk Help Center content and wires it to Guide's self-service widget to deflect repeat support queries.

What the work involves

• Zendesk for Shopify connected so agents see order, tracking and purchase history inside tickets.
• Ticket routing rules and SLA policies configured.
• Web Widget implemented on the storefront for live chat and contact-form access.
• Order-management actions (refunds, edits) posted back via a Zendesk app extension to the Admin API; Help Center wired to Guide for deflection.